Store Policies


When You Order:

All of the peg dolls you see are hand painted by me and one of a kind. Therefore, slight variations are to be expected from the listing photo. Most of the time, I will be painting your pegs after you order them, so allow for a 2-3 week creation time.

Each peg doll is sustainably forested, made in Maine, painted with non-toxic acrylic paints and sealed with non-toxic sealer. They are safe, friendly to the environment, and made to last.

For answers to any questions, contact me at peggedbygrace@gmail.com

Shipping:

Shipping on all US orders is $5.00 For domestic orders, please allow 2-3 weeks for delivery after you place your order. Orders are usually painted upon ordering, although I may have your dolls in stock - if I do they'll be on there way to you in 2-3 days! Feel free to contact me before you order to see if your dolls are in stock. All orders are via USPS First Class mail, unless otherwise requested.

Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.

Shipping on international orders is a flat rate of $18.00. Items are not guaranteed due to the inconsistent nature of customs and post offices worldwide.

Refunds and Exchanges:

If you have any issues with your order please contact me as soon as possible. I want you to be thrilled with your purchase!

I am not liable for packages delayed, lost or damaged in the mail. However, please let me know, and I'll do my best to make your day brighter. :)

Custom orders are not refundable, but I will be working with you each step of the way to make sure you are completely happy with your order.

Non custom items can be returned for a refund. Please contact me prior to returning your item. Your refund will be on the purchase price only.

Contact me:

The best way to get a response quickly is through email: peggedbygrace@gmaill.com

I am also very active on instagram: @peggedbygrace